I had a terrible experience at this Superstore on Black Friday. The cashier, Juliana, was extremely unprofessional and displayed what felt like discriminatory behavior. The customer ahead of me was a Caucasian woman and had a large number of items, and Juliana was chatting with her in a very friendly manner. Despite me who is an Asian female waiting for over 20 minutes, she didn’t once acknowledge me or suggest that I move to another cashier to save time. When it was finally my turn, she didn’t say a single word throughout the transaction. No greeting, no eye contact, nothing. I ended up slightly short of the purchase amount required for the promotional points, but when I asked to grab one more item, she flatly refused, saying the store was closing. If she had been professional enough to direct me earlier or process efficiently, there would’ve been plenty of time. This kind of treatment, especially on a busy day like Black Friday, is unacceptable. It’s disappointing to see such poor customer service and complete disregard for fairness and respect.
My husband bought 5 Turkish coffee on November 8 we try one wasn’t good so I went today November 16 to return it the lady on customer service check the expiry date we didn’t,, she said it’s expired on December 2025 ,, was made 2024 so it’s store fault,, she said she will exchange it this time for same thing,, and the same coffee expired too,, but she can’t do anything about
Oh my God, have you seen the steak department? $25 for a steak, sliced as thin as a piece of sandwich meat. I don’t know who their butcher is, but obviously is a vegetarian and knows nothing about how thick a steak is supposed to be. A quarter of an inch thick for 25 bucks? Since when is a ribeye steak sooner than a slice of ham.
Always a pleasant experience shopping here and everything I need is always easy to find and straight forward! An employee by the name of Taylor. H always helps me whenever I need it and has always been great to me! Great store, great employees!
Disappointing Checkout Experience I had a frustrating experience at checkout around 7 PM. The cashier clearly didn’t know what she was doing and made the process confusing. Honestly, someone like this should be fired customers deserve better service than that. ( kinda tall young looking girl ) Do I like the store? Yes I do. It’s my favourite actually it’s just this experience that was so negative. ( oct 26 sunday )
Concern About Cashier Interaction – October 26, 2025 at 7:58 PM Dear Owner, Today, October 26, 2025, at around 7:58 PM, I had an upsetting experience with one of your cashiers. When it came time to pay, I told her I had $50 in cash and wanted to pay the remaining balance by debit. She told me, “No, you have to pay everything on debit first, then give me the cash.” I explained that this didn’t make sense — my total was $81, and if I gave her $50 cash, the debit payment should only be $31. She insisted that I pay the full $81 on debit first, and then she would take the cash afterward. I told her that’s not how it works, but she wouldn’t listen. So I paid the full amount by debit, and afterward she said, “Oh, it went through.” I told her of course it did — because she never subtracted the $50. She then said she didn’t know. This left me very upset because I didn’t want to use my debit card. I’m struggling financially, and the $50 cash was a gift from my aunt meant for baby formula for my daughter. To make things worse, a young man in front of me had the same problem with her. He looked confused, spent several minutes checking his receipt, and even walked out of the store still trying to figure it out. I later saw him standing outside reading the receipt again, clearly frustrated. The cashier was a young African-Canadian woman wearing a blue T-shirt with her hair in a ponytail. She seemed unsure of how to handle the transaction. I tried to be patient and understanding, but this situation really upset me. Please retrain this employee immediately so no other customers have to go through the same experience. Sincerely, Omar Anoosie
Superstore offers a spacious shopping experience with mostly competitive prices and a price-matching policy. The fresh produce, especially in the bakery section, stands out with some of the best prices. Their deals are genuine, not just marketing tactics, and the staff is friendly. However, there's occasionally an unpleasant smell near the entrance.
Real Canadian Superstore Kingston Road is a Canadian Grocery store based in Ajax, Ontario. Real Canadian Superstore Kingston Road is located at 30 Kingston Rd W, Ajax, ON L1T 4K8, Canada.
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