Terrible customer service! Beware of the staff behaviour I bought many clothes from this store and online there was a goodie bag offered along with the clothes so I asked if it’s in the store too so the staff said we don’t give it. She said, I can give smile only and in return I said I can give the smile too so the lady said I don’t want it and the other staff stopped her from saying it but she instead of apologizing said, it’s ok. Very rude and pathetic customer service.
I recently had a bit of a frustrating transaction here, where my payment went through but wasn’t received on the cashier’s end. Both my bank and Guess customer care brushed it off as “not their problem”; however, the team at Guess Ajax was absolutely phenomenal in going above and beyond to ensure I got my money back. A huge thank you to managers Jenni and Sharin for making this resolution as seamless as possible
Overall store has decent collection, but i am satisfied with their checkout counter, looks like they don't care about people waiting in queue for long time
was there for a issues i had with a product the person who was there was rude and unprofessional she appeared to be from india very unprofessional i read other reviews left by people and appears that the need to train the staff that works there
We recently purchased the elegant and mini purses from this store location. It was pick-up from the store and the delivery was very quick it arrived the next day of placing the order. The apparel, jackets, watches and other collections in this store are very good.
The store offers high-quality products, as luxurious and premium fabrics are often used in clothing production, giving them an elegant look and a comfortable feel when worn. In terms of pricing, it is generally moderate, but during sales seasons, the prices become highly competitive and offer great value. The store provides a wide selection of clothing that caters to all categories, including men, women, and children, making it an ideal destination for families looking for stylish and trendy outfits. However, one aspect I do not particularly like about this brand is the excessive display of their logo or brand name on many products. At times, it appears overly prominent, which takes away from the overall appeal of the design.
I was at the store to do exchange of my products and since I had a big order I was struggling my way into the store with things in my hand and Jenny was so friendly she opened the door and greeted me and offered to help me. Very friendly and took me to cash and introduced to cashier Mariam and Mariam was very friendly and polite and assisted with my size exchanges! Would highly recommend the store to anyone?
GUESS Factory is a Canadian Clothing Store based in Ajax, Ontario. GUESS Factory is located at 90 Kingston Rd E Suite C1, Ajax, ON L1S 5J4, Canada.
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