The customer service and the employees at this Ajax location are not customer friendly- or even warm. It was quite awkward and the atmosphere was not welcoming. I have never faced this in the other branches. Avoid this location and maybe go to the other locations nearby
We were shopping for a bed & sofa bed at reasonable price. There was a fair selection of reasonably priced beds at reasonable quality. The sofa beds were few, inexpensive but not of solid construction. We did not find a satisfactory sofa bed but will consider the beds. Note: no sanitizer at the door & it looked like there was more than 20 people in the store, which was meant to be the max.
Well priced furniture, better quality than Ikea. Staff at this store are easy to talk to. Small store though, most items need to be delivered from warehouse
Staff at the front desk were extremely rude and unhelpful. They acted as if they didn’t want to be there. They nag at customers for not respecting covid rules when half their staff aren’t even wearing masks. Don’t even bother ordering online because they’ll just waste your time.
I went in this store for the first time since it opened in Ajax, as I was looking for a desk. The customer service is beyond rude. There was zero recognition that I entered the store. I walked the entire store from front to back then intentionally walk past and the sale associates only reluctantly stared at me did not say anything this was a very uncomfortable experience to say the least. Ajax is a friendly town, why is the company not reading the comments, considering the purpose of a store is to generate revenue.
Bought a sofabed from this place. They told me I could pick it up. I went in to get it and they told me I couldn't have my sofa. To come back later. Needless to say... they can keep it. I have many other options. From retailer's who will provide you with what you purchased. This place will be bankrupt in no time. Boy oh boy do they suck.
Superb products, however expect to be served with rudeness. Worst customer service. I asked one of the staff to help me and with all audacity, he answered me that it is not his obligation. I was extremely shocked and disappointed.
Structube Ajax is a Canadian Furniture Store based in Ajax, Ontario. Structube Ajax is located at 100 Kingston Rd E, Ajax, ON L1Z 0V3, Canada.
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